Potential Services Offered by a Logistics Zone

Freight Services
Rail servicesLong distance rail transportation for suppliers and customers. Commonly involve a co-located intermodal terminal.
Trucking servicesDrayage and long distance truck services for suppliers and customers. Shuttles to nearby rail and maritime terminals.
Loading / consolidation Packing, palletizing, stuffing of cargo into containers or trailers. Cargo consolidation from multiple suppliers. Mostly linked to exports.
Unloading / deconsolidationUnpacking, de-palletizing, and de-stuffing of cargo in distribution centers. Mostly linked to imports.
Transloading / crossdockingTransfer from one cargo unit to another, such as a maritime container into a domestic container (or vice-versa). Crossdocking implies the transfer of truckloads, including changes in the composition of loads of each transport unit with minimal and short duration warehousing.
WarehousingStandard function protecting the integrity of cargo units (e.g. damage, theft) while waiting to be released to customers.
Bonded warehousingCargo waiting to be released by customs. If part of a free trade zone, cargo can be transformed for re-export.
Container and chassis depotEmpty container storage waiting to be used. Transfer custody of containers between shippers. Consolidation center for containers used by maritime and rail terminals. Chassis pools.
Container and chassis maintenanceContainer preparation and inspection before usage. Container cleaning and repair. Chassis inspection and repair. Important for the container and chassis location industry.
Equipment maintenanceMaintenance of vehicles and intermodal equipment.
FabricationLight manufacturing activities often undertaken at the distribution center. Include labeling, assembly, testing and quality control. Can also include the bagging of bulk cargo. Provides added value.
Cold chainActivities maintaining the thermal integrity of cargo. Includes temperature-controlled warehousing but also preparation, transformation and inspection.
Recycling“Green logistics” activities (reverse distribution). Returns of defective or discarded merchandises. Recycling of components used in freight distribution, such as boxes.
Corporate Services
Office spaceProvision and location of office space to fill the management needs of logistics activities, such as the activities below.
Customs clearanceAvailability of custom officers to support the custom clearance process. Services supporting compliance to custom procedures for imports and exports.
SecuritySite integrity (e.g. access). Important if there is a free trade zone or custom activities.
Site maintenanceGeneral activities related to cleaning and garbage collection as well as technical maintenance such as utilities.
Parcel servicesSupport the high transactional level of logistical activities.
Certification and quality controlCertifying and benchmarking agencies to insure that users meet recognized criteria.
Cargo inspectionExpert assessment in cargo losses and damages. Specialized laboratories.
Logistics equipment locationSale and location of logistical equipment, such as racks, fork lifts, conveyors, etc. Maintenance of this equipment.
Container and chassis locationAvailability of maritime and domestic containers for export and import activities. Availability of chassis.
Export facilitationActivities promoting exports such as certification, financing and marketing.
Work suppliesUniforms, work equipment (e.g. gloves), wraps, labels, boxes, security equipment (fire extinguishers), etc.
Temporary workers agenciesSupplying temporary workers to cope with fluctuations in the demand.
Office suppliesSale and rental of office equipment and supplies.
IT equipmentSale and rental of computers, telecommunication equipment and software. IT network setting and management.
Human resourcesPersonnel management from recruiting to payroll. Labor training and certification.
AccountingManagement of transactions and finances.
Insurance and financial servicesVariety of insurance products for people and merchandises. Activities facilitating commercial transactions at the national and international levels (e.g. letters of credit).
Legal servicesExpertise for contract redaction and commercial dispute resolution.
Personal Services
HospitalityAvailability of hotel and meeting facilities to support the transactional intensity of logistics zones. Extended stay facilities. Overnight facilities for truckers.
RestorationAvailability of restaurants for workers and truckers. Lounges for short term relaxation and informal meetings.
Personal servicesArray of services for workers (e.g. convenience store, hair salon, sports club, daycare, clinic, postal services, etc.)

Source: adapted from CPCS, DAMF Consulting and J-P Rodrigue (2010) Aménagement d’un pôle logistique au Québec, Volet 4.2 : Évaluation des services requis par un pôle logistique.

Services to freight, corporations, and people are fundamental elements of a value proposition of a logistic zone. The above table provides an extensive list of services that can be found in a logistic zone. The more complex and extensive the logistic zone, particularly if co-located with a port, rail, or a barge terminal, the more extensive the services that can be found.